Derek Sivers credits the success of his business to great customer service. Hear how he did it. This is Part 2 of 2.
Episode 88: The Philosophy of Great Customer Service – Part 2 by Derek Sivers.
Originally a professional musician and circus clown, Derek Sivers created CD Baby in 1998. It became the largest seller of independent music online, with $100M in sales for 150,000 musicians. In 2008, Derek sold CD Baby for $22M, giving the proceeds to a charitable trust for music education.
He is a frequent speaker at the TED Conference, with over 5 million views of his talks.
Since 2011 he has published 34 books, including “Anything You Want” which shot to #1 on all of its Amazon categories.
The original post is located here: https://sivers.org/cs